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Refund Policy
Astroc0des (Custom Commissions)
Every offering on this site is created or produced with care, intention, and a deep respect for the creative process. Because many items are custom or made-to-order, please read the policy below before purchasing:
Each Astroc0de, Partnerc0de, Familyc0de is a bespoke creation based on your unique astrology chart(s).
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Refunds are available within 12 hours of purchase only.
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After 12 hours, your piece may already be in progress and becomes non-refundable.
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If you have any questions before purchasing, feel free to reach out—I'm happy to help.
Digital Downloads
All digital products (including audio, PDFs, or digital art files) are non-refundable, as they are delivered instantly and can’t be returned.
Printed Artworks
Prints are produced on-demand by The Print Space, a professional fine art print studio.
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As each piece is made to order, returns and refunds are not available unless the item arrives damaged or there was an issue with production.
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If your print arrives with any damage, please email me within 7 days of delivery, including your order number and clear photos, and I’ll help resolve it with the printer directly.
Apparel & Accessories
All clothing and accessory items are made-to-order through Printful and printed specifically for you.
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Because of this, returns and size exchanges are not accepted unless the item arrives defective, damaged, or with a production error.
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If your order has an issue, email me within 7 days of delivery with your order number and a photo of the item. I’ll work with Printful to make it right.
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Please double-check size charts before ordering, as I’m unable to refund or exchange due to sizing errors. If you’re unsure, feel free to reach out at hello@alysshz.com - I’ll help you choose the right fit.
If you have any questions about this policy or your order, don’t hesitate to reach out at hello@alysshz.com. I want you to feel supported through every step.